Our customer retention rate is high. More than 98% of our Customers come back and place additional orders. However, mistakes might happen occasionally, and in these circumstances, you can always turn to our Refund Policy.
The Company ensures that Experts and Customers have a comprehensive grasp of the financial relationships pertaining to the services we offer. As a result, the Company is obligated to deliver the Product on schedule and in accordance with the specifications specified by the Customer in the Order. The Customer is entitled to a partial or full refund in accordance with our Refund Policy should the Expert break any of their promises regarding Order delivery.
The Website is merely a platform; it will never be a party to any agreements made by Experts and Customers or to any other services or materials that the Expert provides. The Company shall have no obligation to supervise any interactions between Customers and Experts.
If the Expert didn't carry out the offered Product in accordance with the specifications stated in your Order, you have the right to request compensation under our refund policy. We wish to be absolutely certain that you are completely delighted since our website provides Services pertaining to reputable academic assistance.
In order to make our Policy as clear as possible, we stress that there are specific circumstances in which we can provide a refund. These are:
Although the Expert was confirmed, you chose to cancel the Order. In this instance, the refund amount ranges from 100% to 70% to account for the Expert's and the Company's efforts to supply you with the purchased goods and services. This is applicable in situations where the document has not yet been uploaded. In the event that the work was already finished, the case will be considered a Disputed Claim. Our Quality Assurance division examines these allegations and determines the amount of the refund being offered.
The Company shall issue a reimbursement in an amount commensurate with the delivery's lateness. The precise sum will be discussed with the Customer. No refund can be given when a Customer fails to supply the information required to complete an order, resulting in late delivery. The best case situation is to send all relevant information about the assignment at once, including any extra sources that will be needed.
The Customer may be eligible for a partial refund if the Order was finished after the stated deadline, but they still need to use the work.
If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.
The Quality Assurance Department will look into the situation if the Customer is not satisfied and requests a refund. Depending on the outcome of the investigation, the refund claim will either be allowed or denied. Remember that our goal is always to have happy customers. We will always try our best to treat the Customer fairly and attain their highest level of satisfaction.
If you received two bills, you must let us know right away, especially if Your Personal Balance remains the same. To fully resolve the situation and complete the full refund for the additional price, you must email us both receipts. This occurrence is quite uncommon. A Customer cannot be charged for a single order unless they unintentionally pay for it.
A clear report (by any respectable agency) with supporting documentation is required if there is a claim regarding the originality of the Product; otherwise, there will be no possibility of a refund.
The Company will conduct the refund within two business days after you receive the confirmation. Please be aware that the Company is not liable for any bank service problems that result in transfer fees, abnormalities, or potential delays.
You agree that we may suspend access to any and all of your accounts with us in the case of a chargeback by a credit card company (or an equivalent action by another payment provider authorized by us in connection with your purchase of the Services). You are responsible for paying the costs associated with chargebacks, other payment disputes brought by you, your bank, or a payment provider, as well as any issues that call for the use of accounting or legal services.
Your account will be deemed expired and canceled if you haven't used the Website after the last payment date for more than 180 (one hundred eighty) days. All personal data that the Company processed relating to your account or profile will also be deleted.
Anytime you want, you can ask to have your account deleted. However, cancellation does not result in a refund. You understand and agree that, in the event that the Website suspends or terminates your account due to a violation of one of our policies, you will not be entitled to a refund or exchange for any unused Services, content, or data connected to your account, or for anything else.
Instead of handling your credit/debit card information directly, we bill you through an online payments account using third-party payment services. Since we use an integrated iframe for checkouts from our partners' payment providers and pay the Experts for each verified Product, your paid amount is secure in your account. As a result, all transactions are secure because of the encryption protection used by our partners' payment providers. Your payment information is not kept on our servers.
You acknowledge and agree that only our partners—payment providers—process the billing information you supply to pay for Services through the Website, namely your credit card information. Your billing information is not gathered, stored, or otherwise processed by us.
You acknowledge that any failure on the part of the third party to protect such information appropriately is not the Company's fault. Along with this Policy, our partners' terms, conditions, and privacy policies will also apply to the processing of payments.
You agree that we may switch our payment partners and ask them to transfer your information to other service providers who use secure socket layer technology (SSL) or other security measures that are equivalent to SSL.
When the Website receives payment from the Customer, it will keep that money and send it to the appropriate Expert whenever the required Product is completed (at the previously agreed price). All transaction fees associated with the delivery and consumption of services through our Website shall be borne by Customers and Experts. It costs nothing to sign up to utilize the website. All fees and taxes related to the provision and use of Services through our Website are the parties' responsibility. We charge a commission to Experts for our services. Failure by the Expert to pay the requisite fees will constitute a serious violation of this Policy and the Terms and Conditions.
For each Product that a Customer confirms, the Experts receive payment to their account on the platform. Experts may use our secured third-party payment services to make the payout.
Any payments made through our Website are only intended to be used for the exchange of educational services between Customers and Experts. Such payments cannot be made or utilized for any unlawful, criminal, or fraudulent behavior as defined by law.
If Order cancellation occurs, the Customer is not permitted to use the Products that were delivered prior to the Order cancellation. We retain full ownership of the Products from the canceled Order in accordance with our Terms and Conditions, and you will not be permitted to use them. The Product will also be added to repository services repositories, marking it as 100% non-original.
Major alterations will be announced by email and posted on our website. The Website will always have the most recent copy of this Policy.
Normally, we will make an effort to notify you in advance of the new terms taking effect. However, there are situations when modifications must be made right away. In this case, we won't provide you with any advance notification.