Additional terms, including Customer, Expert, Company, etc., are specified in our Terms and Conditions.
We track your activity on the Website each time you access it by collecting log data and placing cookies on your device. You can opt out of cookies, with the exception of those necessary for the Website to function.
Upon your registration as a Customer, we may gather and handle Cookie identifiers and the following information from you: first and last names, email addresses, phone numbers, social network IDs (if provided by Facebook or Google), time zone, IP address, and type of device.
In particular, if you are an Expert, we may also gather and use the additional information you have provided, such as your zip code, gender, birth year, city of residence, and educational background, in addition to the information specified above.
We only process your personal data when we have lawful grounds to do so.
Only the information listed below is obtained from you by the Company, and only for the reasons listed below:
When you register (and if you later update your account settings), the Company receives and handles the personal data you provide.
You must provide the following details in order to register: your email address and password. Additional, non-obligatory data includes first and last names, phone numbers, dates of birth, and links to social media sites. You can update your Account at any moment with new details. Whether or not you wish to give information that is not strictly required for registration is entirely up to you.
We are not responsible for any consequences caused by sharing your personal information with the Experts.
The Company gathers and processes all the data you provide on the order form, including the details of your Order, the instructions for the assignment, and the information given to the Sales representative via the Messaging System.
We handle the personal data you voluntarily provide us on the Website. This might be a survey you complete on the Website or comments and reviews you leave for us. Any information you give us when you get in touch with our customer service staff to ask inquiries and address potential issues is included in the specifics of our correspondence.
Every Customer has the option to have their browsers alert them every time a cookie file is sent. Additionally, they can disable cookies through their browser settings. Please be aware that disabling cookies might limit or affect various features and functions of our Website. You can still place orders regardless of how the cookie policies are set up.
If you have already consented to cookies on our Website but later decide you would like to change or disable them, please use the instructions provided below for your browser
You give us your payment information as well as other personal details when you pay for a service through our Website. Please be aware that we do not collect, process, or store any information about your payment cards or other forms of payment on our Website. We merely send it to external payment processors. Without this information, the Company would not be able to charge you for the Service you have chosen and supply it to you.
The Customer's first and last name, the last four card numbers, the transaction number, and in some situations, a mobile phone number are the only pieces of information we maintain for a set amount of time for tax and financial reporting purposes
The Company does not process your sensitive data unless you give us your express permission.
We may be compelled to submit various tax papers comprising your personal data in order to comply with the relevant tax and accounting laws. We may process your personal information, including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identification number, to file tax documentation.
We may use the personal data you willingly gave to us for the following purposes. From our perspective, we handle your personal data to fully customize how you use the Website and to provide you with high-quality Services in accordance with the Terms and Conditions.
We process your personal data to grant access to our services and fulfill our obligations under the Terms and Conditions for Services provision. When you register, we specifically use your personal information to make it easier for the Experts to locate your Account or profile and offer you the Services.
Please be aware that we won't be able to provide you with the functionality of our Website and link you with the Experts if you don't submit the information required by our Terms and Conditions.
You must provide payment (such as credit card information) and billing information through our partners and third-party payment providers in order to use the Services. These companies process your personal data using encryption and other security precautions. To learn more, please refer to our Refund Policy.
Instead of handling your credit/debit card data directly, we bill you via an online account payment through third-party payment providers. As a result, all transactions are secure because of the encryption protection used by our partners' payment providers. Your payment information is not kept on our servers.
To confirm that a particular transaction took place and that you are eligible for a promotional offer, we may also use your payment card transaction data shared by third-party service providers. For instance, the date, amount, and last four digits of your card number allow us to confirm your purchase against our records.
For purposes linked to the Services, we may contact you via email and other communication channels, such as public notices. These include welcome letters, security, legal notices, announcements, Website updates, reminders, suggestions, etc. We might also use your data to enable your communication with the Experts.
Your contact data, such as your email address and phone number, may also be used to solicit feedback. We might get in touch with you to ask you to participate in a study to enhance the usability of our product. Only internal uses will be made of this research, such as:
You always have the option to unsubscribe from our emails after receiving them, except for legal notices and adjustments to your user preferences on the Website.
Unless we specifically request your consent, we may process your personal data to analyze, tailor, and enhance our marketing strategies. We may also send you direct marketing mailings and special offers unless our actions in this regard require your consent. However, you can always choose not to receive our marketing communications by following the instructions provided in each message's corresponding link and by changing your user preferences.
We track and analyze the personal information you give us, including information you provide during registration, web traffic, cookies, and usage data like the date and time of your visit, your location, the type of device you used during your visit, and other pertinent information on how the Website is used, in order to find new ways to improve the Website, identify the points of interest in our Services, and for analytical purposes.
We wish to comprehend how customers interact with and whether they are satisfied with particular features. Such analytics are used in order to enhance user experience, create new practical features, and streamline our Services.
We might also use third-party compliance services to conduct polls and surveys on the Website. You are not obligated to respond to them; you can choose not to participate in such polls and surveys by changing your account settings. We may process your Customer data and cookies to inform, optimize, and present relevant advertising based on your prior use of our Services.
We reserve the right to utilize data (including communications) to settle disputes on the Website, monitor Customer and Expert conduct there, and address any grievances or requests.
To comply with relevant regulatory obligations in the areas of finances and/or accounting, we process certain payment information. We may also use the information we collect on the Platform to handle legal requests we receive from you or any other appropriate person or organization and to exercise, defend, or otherwise establish our legal rights.
To prevent fraud on the Website and meet your demands, we must keep an eye on specific information, including your payment information, log information, and your conduct on the Website.
Before using your personal information for newly established purposes, we will let you know if the Website decides to change the processing reasons described above. Unless the extra purpose of processing is compatible with those indicated above, you will be notified of such changes by email and required to give your consent for the modified purposes.
You might not be able to access some features of the Services if you choose not to give us the requested personal data for the aforementioned objectives.
As part of our legitimate business interests, we may keep a record of your information in case it becomes necessary to establish certain facts in court (for example, to support, pursue, or defend claims).
When you contact us, you may provide us with your contact information (for example, through contact forms, emails, or chatbots), and we may use it to get back to you. Our legitimate interest is in disseminating information regarding the Company.
To authenticate customers and accounts, strengthen security, and prevent inappropriate behavior, spam, or fraud, we review information regarding the operation and usage of our Website. By doing this, we make sure that our Terms and Conditions are followed and that unsuitable and harmful content is kept off of our Website. Our legitimate interest is in protecting our Website and keeping it a secure environment for our users.
Any data gathered through our Website and services may be aggregated, de-identified, and/or anonymized by us so that it is no longer associated with your personally identifiable data (such as your name or email address). We reserve the right to use aggregated and anonymized data for any purpose, including market research and advertising, and to share such data with third parties.
As previously stated, depending on how you use our Website and/or participate in our services, we use personal data in a variety of ways. Depending on the situation, we may use one or more of the following legal basis to treat your personal data:
Unless we are unable to do so in accordance with our obligations under any applicable laws, we will always notify you of the applicable legal basis for processing, as well as any other pertinent information, before we begin processing your personal data on that basis.
Your personal information is never given, sold, or transferred to unaffiliated third parties by the Company. However, this excludes the third parties we work with to administer our Website and deliver the Services or Products you order online. You should be aware that such cooperation is only feasible if the parties involved likewise consent never to disclose, sell, or transfer any information about our clients and visitors that they obtain from us.
We might, for instance, divulge your personal information to the following parties:
We work with subcontractors to aid in the processing of personal data. These could include companies that provide hosting services, IT professionals and technicians who look after our technical infrastructure, companies that guarantee the functionality of our Website, claims adjusters (including insurance companies), marketing and advertising agencies, accounting and bookkeeping firms, and law firms. Every subcontractor who processes data has a contract with the Company and only works under our direction.
Advertisers, ad agencies, and intermediaries take part in the process of choosing the content of adverts that are displayed to you on our Website based on information found in cookies or other online identifiers (if they contain personal data).
We provide your payment information to our payment intermediaries when you pay for Services.
We may disclose your information if obliged to do so by law or if we have a good faith belief that disclosing your information is permitted by this Privacy Statement, necessary, or acceptable for any of the following reasons:
We preserve your personal data for different amounts of time depending on the reason for which it is processed:
As long as you have a user account on our Website, we keep your data. We will erase or anonymize your personal data if you delete your user account or if we are required to do so (for example, if you violate the terms and conditions of our Website or the law). To comply with legal, tax, and accounting requirements (such as until the end of statutory limitations for contractual claims or limitation periods for tax liabilities resulting from the fact that you paid for our services) or if the data is required for ongoing or anticipated legal proceedings, we might keep some data for a longer period of time. We make every effort to keep the amount of data we retain to a minimum and to keep it for no longer than is necessary.
We preserve it until you object to the processing or until we decide the data is no longer relevant or our intended use has been achieved.
We utilize the data in accordance with applicable laws or as long as it is legal to do so.
Until (i) withdrawal of your consent or (ii) achievement of the purpose for which the data had been gathered.
You can ask the Company for confirmation as to whether personal data about you is being handled.
You have access to your personal data that the company processes.
You can request that the Company fill in any incomplete personal data that needs to be corrected.
You can ask the Company to delete your personal data. Most of the time, unless prohibited by law, the Company will delete it. To delete your personal data, you can:
If you disagree with the correctness of your personal data or if the Company no longer needs to process your personal data, but you still want it processed for another reason—say, to file a lawsuit—then the information will be processed with restrictions rather than being erased.
Where technically possible and when doing so does not impair the rights and freedoms of others, you have the right to request that your personal data be transferred directly from one controller to another.
You have the right to object when we are using your personal data to carry out a task that is in the public interest or to carry out official duties that have been given to us. The second scenario is when you feel that your interests or your fundamental rights and freedoms outweigh the legitimate interests that we or a third party are pursuing when we use your data for those purposes. We shall no longer process the personal data if you submit a request with an objection to processing unless we can provide compelling valid justifications for the processing.
Upon receiving your request to withdraw, we shall do so promptly. Unless otherwise required by law, we will then stop processing your personal data.
You can file a complaint with the appropriate data protection authority if you think that the way we use your data infringes on your rights. Please be aware that you have the right to object to the processing of your personal data when it is done for direct marketing purposes at any time and without giving a reason, in which case your data will no longer be used for such reasons.
You can also verify the information you've provided in your Account as a registered user.
If you make a mistake while registering or filling up your user profile, please don't hesitate to inform us if you think it is inaccurate, out-of-date, or incomplete.
We might inquire about your user account in an effort to confirm your identity. We shall try our best to let you use your rights as soon as feasible and no later than what the relevant law specifies. In the event that we must extend the time allotted for processing your application in order to comply with the law, we will let you know about the extension and provide a justification for the delay.
The Company places a high priority on maintaining a high standard of personal data privacy.
Additional Information for California Residents
Exercising CCPA Rights
If you are a resident of California, you may have the right under California law to ask for the following from us:
According to the relevant law, some information may be exempt from such inquiries. For instance, in order to offer you services, we require a specific set of information. You might lose access to or usage of our Website if you ask us to delete it.
Before fulfilling your request, we reserve the right to confirm your identity independently. Depending on the type of request you are making, the sensitivity of any data you are requesting, and the specifics of your relationship with us. This may entail verifying your name, having you click on a link we send to your email address, or having you provide us with details about our partnership that only you are likely to be aware of.
Shine the Light Disclosure
California consumers have the legal right, under certain conditions, to ask us for information about how we share specific categories of personal information (as specified by the Shine the Light statute) with third parties for their direct marketing needs. Your personal information is not given to other parties for their own direct marketing endeavors.
We handle your personal information both domestically (within the United States) and internationally. We take steps to assure high privacy compliance, despite the possibility that the regulations in the countries where we process data may differ.
Within the longest possible timeframe of one month following receipt of your request, the Company shall provide information on the steps taken in response to your request relevant to the rights listed above. If the Company is overburdened with requests or the request is complex and requires extensive action, that time frame may be extended by two more months.
The Company shall notify you of any such extension and the reasons for any delay within one month of receiving your request.
The Company employs organizational and technical safeguards to make sure that the information is processed with the necessary level of security, including defense against unauthorized or unlawful processing and accidental loss, destruction, or damage.
Our customer service representatives may need access to your Account in exceptional circumstances, such as when providing necessary customer support. They will be able to view the personal data you submitted to your Account under such circumstances.
Before we begin troubleshooting, we promise always to get your consent to access your Account. Please be aware that the timing and effectiveness of customer service may be impacted if you refuse to allow access to your Account.
One of our concerns is children's privacy. Without the express consent of their parent or legal guardian, children under the age of 16 are not permitted to access the Services.
If you are under 16, you must obtain your parent's or legal guardian's consent before providing any personal data to the Company. Children under the age of 16 whose personal information has been voluntarily submitted by their parents, or legal guardians for the specific purpose of utilizing the Services may have their personal data processed by us.
If there are significant risks that your rights as the data subject may be violated, we will promptly notify you and the appropriate data protection authorities if any of your personal data is compromised. Additionally, we would try our hardest to reduce any such hazards.
Personal information is not given to outside parties by the Company for their direct marketing uses. Additionally, "Do Not Track" requests are not supported by our Services.
You have no obligation to provide any personal data to the Company; doing so is purely voluntary. However, in order to register for an account and use the Website, you must provide personal data. You won't be able to utilize all of the features on our Website if you don't give the Company your personal data.
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